Cookies
The Incident management service puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to remember the notifications you’ve seen so that we don’t show them to you again. They are not used to identify you personally.
You will normally see a message on the site before we store a cookie on your computer.
Incident management service application cookies
The Incident management service sets a number of cookies to remember what you have done on the site and what messages you have seen.
This service’s cookie notification message
You may see a pop-up cookies message when you first visit the Incident management service. We’ll store a cookie so that your computer knows you have seen it and knows not to show it again.
| Name | Purpose | Expires |
|---|---|---|
| cm-user-preferences | Stores your acknowledgement of cookie use on this service | 1 year |
Microsoft Power Apps portal cookies
| Name | Purpose |
|---|---|
| ai_session | This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie. The main purpose of this cookie is: Performance |
| ai_user | This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time. The main purpose of this cookie is: Performance |
| ARRAffinity | Added automatically by Azure websites and ensures that requests are load balanced between different sites. Does not store any user information. |
| ASP.Net Session Id | Used to maintain the session of a logged in user to avoid repeated sign-in. The cookie is not persistent and is deleted after session closes. |
| Dynamics 365 Portal Analytics | Critical service cookie to analyse service usage anonymously and aggregated for statistical purpose. |
| ContextLanguage Code | Stores the default language of the user accessing portal within a session and across webpages. The cookie is deleted after session closes. |
| .AspNet.Application Cookie | Used to identify user sessions. A user session starts when a user browses portal for the first time. And ends when the session is closed. Authentication site settings can be used to change session expiry time span. |
| __RequestVerification Token | Used by the antiforgery system. |
| adxPreviewUnpublished systemEntities | Holds preview ON/OFF mode used in classic CMS system for portal administrators. |
| adx-notification | Used in entity form actions to store alert message to be shown on redirection. |
| timezoneCode | Holds the timezonecode field value of CRM timezonedefinition entity for the current timezone. |
| timezoneoffset | Holds the timezone difference between UTC and Local browser time. |
| isDSTSupport | Indicates whether a specified date and time falls in the range of daylight saving time. |
| isDSTObserved | Stores a value to indicate if the current moment is in daylight saving time. |
Third-party cookies
Government services
Most services we link to are run by different government departments, for example HM Revenue and Customs (HMRC) or the Home Office.
These services may set additional cookies and, if so, will have their own cookies policy.